Shipping Methods
Please be aware that all our kit is made on a bespoke basis. We keep a stock of old Cyrus amps, Quad 303 and 33 pre-amps. Therefore there will be a delay of a three to four days while we build the equipment to the specification you require.
All our Amplifiers and Pre-amplifiers are not allowed to leave our premises until fully tested. Therefore, please give us a further three days to test the item prior to packing.
Orders are processed within 48 hours of receipt and shipped within 1 to 2 business days after the testing period unless notified otherwise. Orders are shipped by courier. Once your order has been shipped you will be notified via email.
Shipping Times
We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day. Orders are estimated to arrive within three working days (Mon-Fri) if the order is made on a weekday before 3pm. This shipping timetable is only an estimation and is not guaranteed.
Shipping Delays/Out of Stock Items
We always strive for customer satisfaction. However, some shipping delays are beyond our control such as weather and delivery errors. In order to ensure your order arrives promptly please review all information submitted before processing orders.
Customer is subsequently responsible for shipping and handling charges in order to reship your package. Occasionally, an item will be out of stock. Out of stock orders will be held "open" until item is restocked and will be shipped immediately upon arrival.
Please make sure the shipping address you give us is accurate including postcode, as we cannot be held responsible for any wrong or undeliverable addresses.
The buyer is responsible for all applicable import duty and local tax. Please verify with your customs before purchase.
Shipping Costs
We do NOT offer a delivery service outside the EU - If you want to contact us to arrange this please contact us FIRST.
Orders over £250 are delivered Free.
Small packages are sent by Royal Mail to national and international locations, approx. postage and packing cost for UK small items will be £2.50. EU items approx. £3.50
UK Mainland & Isle of Wight - Less than 20kgs £15
More than 20 kg £20
Express Delivery (1-2 Working Days) £20
Northern Ireland & Off-shore Islands
Standard Delivery Only £19.95
All off-shore purchasers must may using Paypal Pro and not Google checkout!. Google checkout is not currently able to differentiate between regions in the UK. Off-shore purchasers please contact us beforehand to determine postage costs.
Republic of Ireland
Standard Delivery Only £24.95
International Europe (EU) only - Approx. £20-£38. The price depends upon weight, country and region - indication only - check below
We get SO many shipping enquiries that it is impossible to deal with all shipping emails. I have amps to rebuild! So please do not email me enquiries about shipping but rather calculate it here:
Returns
Quad Fidelity will replace all defective products - please follow the procedures below and those set out in our terms & conditions.
Defective products must be returned within 14 days from the date you placed your order, you must notify us of a defect in writing within 5 working days of receipt.
IMPORTANT - Before you sign for the item OPEN THE PACKAGE and check it is good condition. By signing the courier's form you are accepting that the courier has delivered the item in good condition. If it is damaged, sign but write "damaged in transit" on his form. This protects you and we can then make a claim for compensation from the courier. If you follow this procedure we can give you an instant refund or send you a replacement. If not there will be a delay to your refund whilst we convince the courier that it is his fault.
Shipping Costs 